How do I contact Freeks & Geaks?
We can be reached at [email protected]
How do Pre-orders work?
Pre-Orders are charged up front. When the Pre-order period ends we verify all orders, and begin the manufacturing process. Once all manufacturing is completed, and after the items are received & inspected, we begin shipping out orders. Like regular orders we include tracking number(s).
How do I recieve my Pre-order Bonus?
Phyiscal Pre-Order Bonuses are typically shipped with your order, though if they do ship separately they will be shipped at no additional cost to you. Digital Pre-Order Bonuses are emailed to the email used for billing. For Digital Pre-Order Bonuses we will also include a direct download link for future redownloads to ensure you have peace of mind if anything happens to your copy of the Digital Pre-Order Bonuses.
What is this store’s return and exchange policy?
All purchases are final.
Do you accept orders placed outside of the US?
Yes we do. ^_^
What shipping services do you use?
We use Federal Express and United States Postal Service.
All orders include tracking number(s).
How do you calculate your shipping prices?
We calculate our shipping based on the mass, weight, and destination of the shipment.
Priority Mail USPS and Federal Express are used for larger items, or a larger quantity of smaller items.
First Class USPS is used for lighter items such as pinback buttons and trading cards.
We strive to offer you the best shipping deals, and ensure that your items reach their destination safely. 🙂
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 3 weeks.
What are your pinback buttons made of?
Our pinback buttons are made with stainless steel, mylar, epson bright white paper, and quality ink. The mylar and stainless steel parts are manufactured by Tecre.
Where do you get your apparel?
We get our apparel supplied from Hades Footwear, Printaura, and Restyle.
We sincerely hope you enjoy wearing our quality apparel. <3
Where do you get your 3d mousepads, and playmats from?
Our 3D mousepads are manufactured by Fdaki Industries.
And our Playmats and Stitched Playmats are manufactured by The Realist Playmats
Where do you get your metal trading cards from?
They are made by Faerie Metal Photography.
Great quality and attention to detail for the products we carry is a must.